Frequently Asked Questions
WHAT IS "POTTERY TO GO"?
- "Pottery to Go" allows you to bring all of the FUN of The Mad Potter to your home!
- Purchase your pottery at our online store
- We’ll call you to confirm the details
- ZERO CONTACT! At checkout, choose between:
- Pickup at your favorite The Mad Potter location
- We'll deliver it to your door (within 15 miles), OR
- We'll ship it to you
- Unleash your inner artist in the comfort of your home!
- Bring your pottery back to us to be glazed and fired
- Your pottery will be ready in 4 days!
ALL POTTERY TO GO INCLUDES:
- BRAND NEW Paintbrushes
- Paint -- choose your favorite color package
- Please let us know of any special requests for paint colors!
- Painting Instructions and Tips
HOW DO I GET MY POTTERY?
At Checkout, you'll be able to choose between the following ZERO CONTACT options:
- Pickup at your favorite The Mad Potter location
- Delivery to your door within 15 miles:
- $10
- FREE with a purchase of $75 or more
- USPS Shipping (flat rate of $20)
WHEN WILL MY ORDER BE READY FOR PICK UP / DELIVERED?
- All orders will be processed and ready for pickup, delivery or shipment by the next day!
COVID-19 PRECAUTIONS
We’ve added ZERO CONTACT delivery and shipping! This means you will not interact with our Team Members when you receive your pottery for extra safety and peace of mind.
- Pickup -- we'll bring it to your trunk or backseat of your vehicle
- Delivery – we will leave your pottery at your doorstep
- Shipping -- Your item(s) will arrive via USPS
- Payment is already handled online when you placed your order
Additional Cleaning Procedures in Our Studios
- In the spirit of extra precaution, we have significantly increased our already thorough cleaning and sanitation procedures for all of our studios. Team Members who are feeling or exhibiting any illness symptoms are required to stay home. Team Members are required to wear masks and maintain at least 6 feet of separation from one another.
NO TOXINS OR ALLERGENS
- All materials are lead, toxic and allergen FREE.
100% MONEY BACK GUARANTEE
- If you don't LOVE your pottery, we'll give you a refund.
